History of Salesforce

History of Salesforce

History of Salesforce Salesforce, which is today the number 1 CRM in the world connecting companies and customers in the digital age. It was founded in 1999 in San Francisco. The premise of Salesforce was to enable companies of all sizes to use advanced technologies,...
Customer 360

Customer 360

What is customer 360 and what are its benefits?? Customer 360 refers to a 360 degree view of a customer’s data including every interaction, from a website inquiry to a product purchase to a customer support ticket. It means that every group in the company has access...
What is Shield in Salesforce?

What is Shield in Salesforce?

Over time, it can be noticed that more and more companies use Salesforce to a greater extent and collect more and more data in it, which requires appropriate protection. This is especially important for industries related to finance and insurance, which can store...
CRM – how to manage customer relations

CRM – how to manage customer relations

▪️Do you want to organize information about your customers❓ ▪️Efficiently develop offers and analyze the needs of recipients❓ ▪️Ably manage documents in the company❓ If so, you surely need a CRM system that has already been proven by many companies! What is a CRM...
Recipe for success in small and medium sized companies

Recipe for success in small and medium sized companies

For many years, the size and resources of large corporations made it difficult for SMB owners and startups to compete. Working with fewer resources and less time made it challenging to stay ahead of the enormous competition. However, now – with the new...
TOP 5 KPIs ranked by 7k service pros

TOP 5 KPIs ranked by 7k service pros

How often do you revise your KPIs and do you have the right tools to measure them? KPIs are the key when it comes to analyzing your company’s activities ? By choosing the right KPIs, you’re able to: ☑ Direct your resources to the most important actions ☑ Set...