How often do you revise your KPIs and do you have the right tools to measure them?
KPIs are the key when it comes to analyzing your company’s activities ? By choosing the right KPIs, you’re able to:
☑ Direct your resources to the most important actions
☑ Set better priorities
☑ Improve response in the company
☑ Start making better decisions together
☑ Focus on what really matters: your customers.
Earlier this year, Salesforce team surveyed over 7,000 customer service professionals from around the world to find out what are the TOP 5 SERVICE KPIs.1⃣ Customer satisfaction
2⃣ Revenue (the percentage of companies that track revenue has grown by 29% since 2018, making it the fastest-growing KPI).
3⃣ Customer retention
4⃣ Customer effort
5⃣ SLA performance
In times where customer satisfaction has such a huge value and impact, choosing the right tool to help you overcome challenges is extremely important. A Salesforce KPI is a measurable performance metric used to monitor, analyze, and optimize sales processes. It gives businesses countless opportunities and possibilities to empower reps to deliver outstanding service – on time, every time.
If you’re interested in learning more about improving your company’s services, let me know!
