Being a part of a community plays an important role in every aspect of our lives. It’s an amazing way of sharing knowledge and experiences with others. Salesforce Communities is an online platform that allows employees, customers, partners, suppliers, and distributors to collaborate. Each organization can create branded communities (public or private) that connect its members.
? Partner Community helps with strengthening partnerships and streamline collaboration. It’s a great option to make productive, transparent, and profitable relationships.
? Customer Community enables its users to build a digital, CRM-powered experience in a fast and easy way to close deals, and get work done in real time.
Each one of the communities offers access to different features. In Customer Community, you’ll see cases, articles, accounts, contacts, and products. Partner Community allows you to see accounts, contacts, opportunities, leads, and campaigns. It’s extremely important to choose the right tier among the given options and make sure you come up with the best usage projections for your organization.
If you have any questions about the topic or need help with your communities, please let me know. I’ll be happy to tell you more about the possibilities of each tier in the future posts.
