Use data to enhance the customer experience

Use data to enhance the customer experience

A positive customer experience is crucial to the success of your business. The path is simple: a happy customer can become a loyal customer who can – ultimately – help you boost revenue. Loyal customers are the ones who will not only stay with you but...
How to find productivity gaps in your business?

How to find productivity gaps in your business?

There’s nothing more important to a small business than its employees ? The rule is simple ? if employees are happy, their productivity increases, and that’s exactly what every business needs to grow. After all, the effects of low productivity can be quite damaging...
Recipe for success in small and medium sized companies

Recipe for success in small and medium sized companies

For many years, the size and resources of large corporations made it difficult for SMB owners and startups to compete. Working with fewer resources and less time made it challenging to stay ahead of the enormous competition. However, now – with the new...
TOP 5 KPIs ranked by 7k service pros

TOP 5 KPIs ranked by 7k service pros

How often do you revise your KPIs and do you have the right tools to measure them? KPIs are the key when it comes to analyzing your company’s activities ? By choosing the right KPIs, you’re able to: ☑ Direct your resources to the most important actions ☑ Set...
Salesforce: Employee Experience

Salesforce: Employee Experience

Salesforce gives you countless opportunities to grow your business and take care of your customers. But how does Salesforce take care of… YOU? Let’s have a look at ways in which you and your employees can simplify your daily tasks ? ☑ Thanks to the automated on...