People think that AI is confined in the vicinity of giant robotics companies, billion-turnover brands, and think tanks. Yes, it used to be like this, but nowadays, when business is…
A positive customer experience is crucial to the success of your business. The path is simple: a happy customer can become a loyal customer who can - ultimately - help…
There’s no doubt that digital transformation has revolutionised sales tools and tactics. With modern analytics it’s easy to get access to deep insights into the customer and thanks to the…
There’s no doubt that digital transformation has revolutionised sales tools and tactics. With modern analytics it’s easy to get access to deep insights into the customer and thanks to the…
There’s nothing more important to a small business than its employees ? The rule is simple ? if employees are happy, their productivity increases, and that’s exactly what every business…
The world witnessed a historic shift in the 2020 job market and while some companies used to offer the ability to work from home as a perk, it has now…
For many years, the size and resources of large corporations made it difficult for SMB owners and startups to compete. Working with fewer resources and less time made it challenging…
How often do you revise your KPIs and do you have the right tools to measure them?
KPIs are the key when it comes to analyzing your company's activities ? By…
Salesforce gives you countless opportunities to grow your business and take care of your customers. But how does Salesforce take care of… YOU? Let’s have a look at ways in…
Nowadays, it’s impossible to talk about customer service without mentioning the importance of customer experience. There are no doubt that today’s customers differ from the ones even just a couple…
Nowadays, it’s impossible to talk about customer service without mentioning the importance of customer experience. There are no doubt that today’s customers differ from the ones even just a couple…
In an era of increasing expectations, companies have to go above and beyond to deliver the best customer experience ✔ Salesforce has recently published a report based on a survey…