If you want to make your customers happier, Service Cloud is a perfect tool to achieve this goal.
It allows you to personally connect with your customers how they want, the second they need it. It’s a simple chain of events – an advanced AI-powered platform empowers managers, who empower agents, who then better connect with customers anytime, anywhere, and from any device.
Service Cloud focuses on productivity and efficiency.
It scales with you, providing customers with a consistent, convenient, omnichannel experience. Cases from any source, like messaging, chat, and social, are automatically routed to the right agents based on their knowledge, and availability. By centralizing your organization’s knowledge, you make it possible for your agents to find answers fast with intelligently suggested articles. They also have contexts of customer’s activities within your platform so they can be more proactive.
? Increase agent efficiency
? Reduce time to close cases
? Shorten response times
? Shrink administrative time and cost
If your business is at a stage where you have to come up with a strong strategy to be able to connect with your customers, Service Cloud is exactly what you’re looking for.
It’s a great option for both B2B and B2C businesses.
